The country’s travel agencies and some 5,000 travelers who bought tickets with the Mexican low-cost airline Interjet, urged the Government to adopt clear actions to resolve the payment of pending refunds, by this airline, which add up to about 8,000 million pesos.
According to the Colombian Association of Travel and Tourism Agencies (Anato), from the moment the Mexican airline announced the temporary restructuring of the local organization that served the market in Colombia, it has sought to support the requirements of passengers who They had purchased air tickets from this airline through travel agencies.
“Concerned about the lack of communication from Interjet to make pending reimbursements, the Association has been asking the different entities of the National Government to review a measure that allows this company to comply with travel agencies and these, in turn, to their travelers ”, explained Paula Cortés Calle, executive president of Anato.
This is because the airline company stated that it would continue to provide the necessary care and support, but through an official who is currently not working in the company, without formally communicating his retirement.
To date, there are more than 5,000 passengers affected and a debt of more than 8,000 million of the airline. The foregoing, based on the data provided by some Travel Agencies.
“As a union, we have asked the Superintendency of Transportation, Superintendency of Industry and Commerce, Ministry of Commerce, Industry and Tourism, AeroCivil among others, to monitor the issue and demand response and compliance from this company.
However, before these entities, Interjet has not stated that it is in any insolvency or bankruptcy process ”, explained the union leader.
More than 5,000 passengers are affected and a debt of more than 8,000 million of the airline
And he added travel agencies have been watching their passengers and trying to find solutions. “We hope that the airline will speak out and have better communication with our companies and their passengers, clarifying their projections of returning to the country on routes to and from Colombia,” he stressed.
Anato has been promoting an article in the tourism bill that seeks to protect consumers and intermediaries, through a requirement for air transport companies that decide to come to the country to operate, so that they constitute a guarantee in favor of the Administrative Unit Special Civil Aeronautics, which protects the fulfillment of the obligations derived from the respective air transport contracts towards the passenger, in the event of non-fulfillment of the services due to temporary or definitive suspension of their activities in Colombia.