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Chris Chaplin is taking on the Drain Doctor franchise in Northampton.
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16/09/2009
Drain Doctor
FAMILY TEAM TAKES UP DRAIN DOCTORING IN NORTHAMPTON
A team of a father and two sons – Chris, Daniel and Chris Chaplin – are taking on the Northampton franchise of Drain Doctor Plumbing (www.draindoctor.co.uk) – and they are looking forward to the challenge of taking on the competition in the area.
Both Chris senior and Daniel have experience running their own plumbing and drainage business where they were contracted to one firm.
Chris senior has 14 years experience serving the plumbing and drainage needs of the Northampton area. Now he has taken on the task of building up the business of Drain Doctor with the help of his two sons, offering local businesses and householders ‘dazzling’ levels of service in an industry that is plagued by ‘cowboy’ operators.
Chris said: “I have always been conscious of the need to provide excellent customer service to retain customers. If you don’t provide quality service they simply don’t come back. The best advertising is always word of mouth. There is a great business opportunity in providing a plumbing service which really meets the needs of customers.
“We were looking for a new challenge and when were looking around we found that Drain Doctor has just this approach. As a franchisee I will be running my own business but with the back-up of a national organisation that will help to ensure we can deliver on our promises.”
Those promises include a full 24 hour per day seven day per week service with no call out charges and fixed-price, no obligation quotes with a full guarantee on all work.
Drain Doctor technicians are trained not just with technical skills – including the latest techniques such as closed circuit camera drain surveys and no-dig drain repairs – but in customer care that is reflected in such things as wearing overshoes while in customers’ homes and clearing up carefully after every job.
Chris and his sons will be starting their business in Northampton with another experienced technician. With Chris senior running the office and three vans on the road he hopes to be able to improve his work/life balance. “I am a workaholic starting at 6:30 in the morning and sometimes not finishing before 10:30 at night. We are hoping to expand the business from three to five vans over the next two years so that should help me to achieve that balance.
“I am looking forward to building a business which is relatively recession proof, even in a recession, people with a plumbing emergency still need to call a plumber. We aim to ensure that because of our reputation and levels of service, the plumber they call will be Drain Doctor.”
DD1:jh
Notes to editors:
1. Drain Doctor Plumbing was launched in the UK in 1993 and quickly became the country’s largest emergency plumbing and drain repair service. It now has more than 100 franchise areas covering the UK and Ireland.
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