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09/03/2010
PETERBOROUGH PR CONSULTANCY CELEBRATES EMPLOYEE SUCCESS
John Howard, an account executive at Peterborough-based public relations and marketing consultancy Smye Holland Associates (www.smye-holland.com), is celebrating after achieving the Chartered Institute of Public Relations (CIPR) diploma and gaining membership of the institute.
John is responsible for managing accounts for clients in the construction and engineering sectors and chose to study the one-year diploma to develop his skills and achieve accreditation from the UK‘s industry body for public relations professionals.
Successfully completing the diploma provides entry into the CIPR and he has now joined colleagues at Smye Holland Associates who are also members of the institute.
The CIPR diploma aims to provide practitioners with knowledge and understanding of public relations theory and practice to help them develop their skills and expertise and become effective communications professionals. The institute is also dedicated to ensuring high standards within the public relations industry. All members sign up to an enforced code of conduct which demonstrates commitment to operating ethically, with integrity and transparency.
“The diploma was intensive and very hard work but I am pleased that I have passed and am now a full member of the CIPR,” said John. “Not only have I learnt new skills and implemented these in my role as an account executive at Smye Holland Associates I am now able to continue developing my career in public relations and communications.”
Mike Holland, managing director at Smye Holland Associates, added: “It is important both for the company and for members of the team that they receive the training necessary to continually produce high standards of work and client service.
“We encourage members of the team to study for the diploma and other qualifications as it demonstrates our commitment to clients to ensure that we work to the highest professional standards.”
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Press Release:
Smye Holland Associates
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08/03/2010
WINDOWMASTER TAKES CENTRE STAGE AT THE YOUNG VIC
Audiences at London’s Young Vic theatre are able to keep their cool during crowded intervals thanks to a natural ventilation system supplied and serviced by WindowMaster (www.windowmaster.com). WindowMaster provides service and maintenance for the theatre’s natural ventilation systems to ensure that it runs smoothly throughout the season, helping performers, audience and front of house staff stay cool and breathe easy.
The Young Vic theatre was rebuilt in 2006 after the original 1970s structure – which was originally intended to last just five years – became too run down to remain in use. As well as the Main House auditorium, the building incorporates two smaller theatre spaces, a back stage area which includes office space and a production workshop.
The performance spaces are mechanically cooled but the café and foyer, office space, green room and wardrobe areas are naturally ventilated.
The natural ventilation system, which features windows in the façade installed by WindowMaster’s sister company Velfac, is a combination of windows controlled by the computerised building management system and windows operated using a local switch and control interface in the hospitality areas.
Ian Symmonds, service manager for WindowMaster, said: “We installed the ventilation system in the Young Vic when it re-opened in 2006. The theatre has recently signed a service agreement which provides it with an annual service inspection.
“The service agreement includes a test of each system element, along with general maintenance of the mechanical elements and recommendations for any improvements. Additionally, we provide a telephone support line to assist the facilities team should a problem occur at other times.”
Damian Ball, theatre facilities manager at the Young Vic, said: “We have had a service contract in place with WindowMaster for the past six months and we have been very happy with it.
“WindowMaster installed the actuators and a control system for two sets of windows in the main foyer and bar area at double height when the theatre was rebuilt in 2006. The actuators and control system are linked to our building management system to enable us to control CO2 levels and temperatures more easily.
“The service contract helps us to ensure that the natural ventilation system is working at its best. On the last service visit WindowMaster also pointed out some issues with linking the control system and BMS to our fire protection system. They have been very helpful in suggesting some solutions to rectify those issues.”
The WindowMaster service team provides a transitional path from installation contract to the building end user, which avoids the ‘finish and run’ situation which can occur with construction projects. The service team also provides training of the end user facilities staff and building users to ensure they are aware of the benefits of a natural ventilation system. The training provides the facilities team with an insight into managing the internal building environment along with the ability to tune the system on a day to day basis.
Ian Symmonds said: “Our philosophy is customer service through education and support. We help our customers to get the best from their systems at every opportunity. Our support teams work together to ensure our customers have our full technical assistance on the phone, while our field service team provides the very best all round technical and maintenance service direct to the customers’ premises.”
The service team also maintains systems supplied by other manufacturers to provide its customers with a one stop shop for natural ventilation, smoke ventilation and manual systems backed up by extensive technical resources.
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Notes to editors:
WindowMaster is based in Kettering, Northamptonshire, and is Europe’s largest provider of natural ventilation and smoke detection solutions.
The company is part of the VKR Group, which also includes VELUX roof windows, VELFAC window and facade systems and Faber sun-screening products. The Group employs more than 13,000 people in more than 40 countries.
Press Release:
WindowMaster
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2724
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08/03/2010
DRAIN DOCTOR TREATS ITS MILLIONTH PATIENT
The Southampton franchisee of Drain Doctor Plumbing has completed the national company’s one millionth job after being called out to unblock a WC for a customer in Hedge End, Hampshire. As a result, a Hampshire couple is set to enjoy a luxury holiday.
The momentous Drain Doctor milestone was reached earlier this month when the Drain Doctor Southampton franchise was called to the home of Mr and Mrs Perkis to deal with a blocked lavatory.
Allan Rook, the franchisee for Southampton, said: “We were called out to fix a blocked WC in the couple’s home. I sent one of our technicians, Paul Kay, who removed the blockage.
“He also lifted the inspection cover outside and did a CCTV inspection of the drain line. He found nothing else wrong, but flushed the drain through to make sure that the water was flowing freely. Mr and Mrs Perkis were delighted with the work.”
The couple were ecstatic after Allan Rook then informed them that they had won a luxury holiday because they were Drain Doctor’s one millionth customer in the UK.
Mr and Mrs Perkis are set to enjoy a long weekend break at a luxury hotel in Bath.
Mrs Perkis (59) said: “We were surprised and absolutely delighted with the work carried out by Drain Doctor. They were professional, courteous and very helpful. We couldn’t believe it when we were told that we were Drain Doctor’s millionth customer and that we had won a holiday.
“It’s fantastic. This is the first time in our lives that we have won anything like this.”
Launched in the United Kingdom in 1993, Drain Doctor Plumbing quickly grew to become the country's largest emergency plumbing and drain repair service. It now provides a 24 hour a day, 365 days a year service across the country with each franchise area such as Southampton run as an independent business.
Drain Doctor’s customers get fixed-price, no obligation quotes, a complete guarantee on all work, and a full 24 hour per day seven day per week service with no call out charges – so people pay the same price for work at any time of day or night.
Allan Rook added: “A million customers is a pretty impressive figure and underlines the fact that Drain Doctor is now the UK’s largest plumbing and drain repair business.
“However, we have reached that position through providing dazzling levels of service from individual franchise businesses like mine for which every customer is important. So Mr and Mrs Perkis received the same personal courtesy, care and professional attention as every other customer. As has the 1,000,001st and every customer after that.”
• Drain Doctor Plumbing - 0800 358 68 98.
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Press Release:
Drain Doctor
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